How do I set up tire prices in TireConnect?
There are two ways dealers can set up tire prices in TireConnect:
Setup price matrix, margins, markups or fixed amounts directly in your TireConnect account. TireConnect will calculate selling tire price, based on these settings and dealer cost from a wholesaler, you can also connect to your POS to get real-time pricing and inventory from it.
You can also export a price list which contains part numbers and prices from your POS and upload it as your own Custom Inventory within .
How do dealers access their in-store TireConnect page?
When their TireConnect account is set up, each dealer will be provided with two things:
Their private in-store TireConnect page link, that they can bookmark on their countertop computers.
Simple instructions on how to add TireConnect to their website (intended for webmasters).
How do I qualify for the preferred pricing?
Preferred pricing is available for members of the Bridgestone Affiliated Retailer Nationwide Network (BARNN).
Is the charge per location?
Yes the monthly fee is per location based, however savings can be applied for those dealers with multiple locations contact us for details and pricing. email@example.com.
Is TireConnect mobile friendly?
Yes TireConnect is optimized for mobile use.
What are the credit card charges when I sell online?
Stripe charges a 2.9% charge plus $0.30 per transaction handling fee.
CFNA (US Only) does not charge any transaction fees on online orders.
How can I add e-commerce (accepting online payments) to my TireConnect store?
You have two options for accepting online payments: CFNA-Merchant Partners (US Only) and Stripe
CFNA-Merchant Partners (US Only)
Please reach out to your CFNA / Merchant Partners representative, to get started with adding your credentials to your TireConnect account.
You will have to create a Stripe account, set it to LIVE and then provide us with the keys listed below. Visit the following link to register: https://dashboard.stripe.com/register
Once Stripe is setup send TireConnect support (firstname.lastname@example.org) the following information:
Secret Key: provided by Stripe once the account has been created.
Publishable Key: provided by Stripe once the account has been created.
*Desired Deposit Amount:______%
*Desired Deposit Amount is the percentage of payment you’d like to take online from your customer on an online tire order. The percentage can be anywhere from 1% to 100%.
Does TireConnect accept CFNA cards for payment?
As of August 2020, the TireConnect solution accepts CFNA for online payments. Please reach out to your CFNA / Merchant Partners representative for details on getting setup with this integration.
Does Bridgestone have access to my data?
TireConnect is set up at arms-length from Bridgestone, TireConnect collects data as far as required to offer the service. No individual data is made available to Bridgestone. However anonymized data in aggregate form may be available for reporting purposes.
When do I get the money from an ecommerce order into my bank account?
The funds from each transaction get deposited into your account within 7 business days after the transaction for Canadian clients and within 2-5 business days for US clients.
For ecommerce do I have to charge the full amount or can i choose to request a deposit only?
You can either setup your store to charge the full amount or a deposit. The deposit amount can be set to your choosing and the client can then pay the balance in store.
Will I get full credit for the sale?
Yes, you get full credit for the sale.
Can I use my Bridgestone co op dollars?
Yes, co op dollars are eligible for this program.
I don't have a Facebook account but I'm being charged for the TireConnect Facebook widget, why?
Facebook as well as the in-store module are offered as part of our Standard package with no additional charge, it is up to your discretion to take advantage of them.
Will my volume discount/bonus be used when calculating tire pricing?
No, you will have to compensate for this when you set your markup/margin.
Can you connect to my POS?
We are currently connected to a number of POS Systems and are continually adding more. Please contact us to see if your POS can be integrated as well.
Can you connect to my wholesalers?
We connect to a large number of wholesalers across the US and Canada, see list.
Does a TireConnect account allow for shop supply and tire recycling fees to be listed?
Yes, these are included and completely customizable.
Can I add optional services?
Yes, you can add an unlimited amount of optional services both instore and online
Is staggered fitment available?
Yes, TireConnect fully supports staggered fitment.
What are the benefits of using eCommerce?
eCommerce allows you to take deposit payments online from customers. This also allows you to cater to the clients that would rather shop online and compare pricing and value without taking up the time of the shop during this busy season!
This service will allow you to remain “open” all the time, store timing will now be 24/7/365. From the tire retailer or auto shop's point of view, this increases the number of orders they receive. From the customer's point of view, an "always open" store is more convenient.
Will I run into any issues adding your software to my site?
Due to the user friendly nature of TireConnect, adding our software to your website is easy. In just a few minutes you can have your very own tire store based on live inventory feeds from your specific wholesalers and point of sale system. We also assist software developers and webmasters should they require it.
Does it save quotes? If so, for how long?
The searches, quotes and appointment requests will be available for you to view from the first search to the last. For your convenience we store this data permanently, allowing you to access it at any time.
How quickly can I start using this?
TireConnect setup is fairly quick, most of our clients are up and running in under a week.
How often is the inventory and pricing updated?
This depends on the wholesaler, for some wholesalers we have direct real time (live) connections and others are updated daily.
Will it be connected to tires I currently have in stock? If so, will it use my inventory before using the manufacturer?
You can add in your tire inventory by connecting to your Point of Sale, if your point of sale does not have a connection to TireConnect you can also add an excel file of your inventory. Our TireConnect software will prefer your inventory over the wholesaler’s inventory.
Can I order the tires from a wholesaler directly through TireConnect?
We will be releasing direct ordering functionality, shortly.
How does it connect to the tire rebates? Do I have to update this?
The TireConnect support team, works hard to add national tire rebates. If there is a national tire rebate that we’re missing, please let us know by contacting email@example.com, and we’d be happy to add it. National tire rebates will be automatically displayed in your TireConnect store, you can also choose to add your own store deals and discounts.
I offer special promos/discounts or a free product with certain services how do I let my customers know about this?
We do have a discount option on TireConnect, you will also have the ability to add in special services.
Can we show rims as well as tires?
As a simple solution you can definitely add in steel rims as an optional service. TireConnect also fully integrates with iConfigurator, wheel visualization solution. So that you can select wheels in iConfigurator, and complete your purchase of wheels and tires in TireConnect.