Main Contacts:
Area Sales Managers:
Shahzad Choudry - schoudry@midas.com
Francois Gravel - Gravelfgravel@midas.com
Antonio Ganhao - aganhao@midas.com
Nathan Elvin - nelvin@midas.com
Website Contact:
midassupport@concentrix.com
VP:
Mark Pereira - mpereira@midas.com(Mark will only reach out for major issues/escalations. If you do receive inquiries from him, please address them as soon as possible)
Setup Nuisances:
When troubleshooting, setting up, adding suppliers, or anything related to pricing for the Midas Canada locations, it is important to review their current Price List setup since they receive special pricing for certain brands which they refer to as "National Brands".
The Midas stores will either have the choice to mark up from the Midas Cost(Midas_CDN Price List) or display tires with the retail prices from Midas (Midas Suggested Retail Price and Midas MSRP NEW price lists).
The 11 brands that qualify as "National Brands" for Midas Canada are the following:
Bridgestone
Firestone
Fuzion
Goodyear
Dunlop
Kelly
Michelin
Uniroyal
BFGoodrich
Cooper
Pirelli
It is very important to always review their price list and pricing setup when trying to assist the stores with any issues. If you add any new suppliers, please also make sure to enable the price list accordingly. If you have any questions as to where it should be applied, feel free to ask the manager/store contact in question.
Setting Up New Locations:
On rare occasions when we need to set up a new Midas location, you must ensure that they first fill out the registration form.
You can find the list of Midas registrations here: https://docs.google.com/spreadsheets/d/16hAZvtNC3dukpbWqfHjdz4BtwhbkaB3JYmdVLVDSENw/edit?gid=176939811#gid=176939811
And the link to the form itself is here: https://docs.google.com/forms/d/e/1FAIpQLSfWRrahcSF7wzaaQV6EhmthTfPgPcUqKPwJA97YG46X4a1lDA/viewform
Ideally, when setting up a new store, you should ask the ASM that sent in the request to provide a "template" location from the existing Midas locations that you can copy from to get a starting point for the services and tire pricing setup.
Autoleap Integrations:
If you receive a request from the Autoleap team for credentials, you will need to provide them with the following details:
API Type API Key: Please ensure that the API key is set to the "API" type with Ordering Enabled
Location ID
Security PIN/Ordering PIN